Returns Refund and Cancellation

Cancellation and Return Policy

Once your order is delivered to you and you accept it as accurately as per your order, there is no exchange or refund possible. If you want to return any product(s) that is damaged or not according to your placed order, then please bear that product(s) in its original packaging along with a remark within seven days of delivery. Suppose we can’t arrange reverse shipment due to the unavailability of our logistics partners. You may be requested to send us such product(s) through available courier services.

All the product(s) to be returned must be accompanied by a copy of the original invoice/receipt, a return/exchange authorization number, and in unopened and sealed condition; otherwise, the same will not be received back. Please note that we can’t offer exchanges or refunds on any opened or used product(s). To process your return, we may take up to 3 weeks. Once your return request is processed, you will be notified.

Replacement

In case we have delivered the wrong product(s), then it shall be your responsibility to inform us within three business days through an e-mail or call. Make sure you return the product(s) in its original packaging and a remark within seven days of delivery. Kindly note that we shall bear the courier expenses, and the replaced product(s) shall be dispatched within 4 to 5 business days.

Changes and cancellation

Any item additions, specifications, or quantity changes to accepted order(s) will be modified in the order details. All sales are final, provided; however, item cancellations and quantity changes may be carried out before the order(s) is shipped. Kindly note that if our credit department doesn’t approve your credit or if there is any other problem(s) with your selected payment mode, then we may cancel any accepted order before the shipment without liability.

If you have mistakenly placed an order for a particular product(s) twice and would like to have a refund of one transaction, then you have to inform us within two business days through an e-mail or call. Kindly note that you shall bear the courier expenses, and a penalty of 3% shall be levied for the same. The paid amount shall be refunded in 7 to 8 days or according to individual bank policies.

Order cancellation

We hold the right to cancel or refuse any of your order(s) placed for a product(s) listed with an incorrect price for any technical or manual reason. This shall be regardless of whether the order has been confirmed and the payment is made. Don’t worry; the entire paid amount shall be refunded, and you shall be informed of the same.